About Earth Terps

Frequently Asked Questions

What is your shipping policy?
  • Standard processing time is 24-48 business hours (excluding holidays and weekends).
  • We strive for same day processing on any orders placed before 12pm PST. This is not a guarantee. Please keep in mind that things happen. If for some reason your order is taking longer than normal, we will always reach out, ensuring you are updated and informed.
  • Pre-ordered and backordered items will ship when they become available.
  • We appreciate your understanding as we comply with COVID-19 guidelines, shipping timelines may vary. Thank you for your patience as we work to fulfill your order as quickly as possible.
  • Address changes cannot be accommodated for packages after the label has been created.
  • Shipping time varies between 2-4 business days. In rare cases packages can take up to a week to arrive

Once your order ships we cannot control what happens to it therefor we cannot accept returns. Alvin and Friends LLC reserves the right to issue refunds at the sole discretion of its management. If you have further questions, please send us an email at [email protected]